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FAQ's

Registration and account management
How do I register for Nestlé® Baby & me?

Sign up here by completing the online forms, or by registering with your Facebook or Google Plus account. Please make sure to have completed both steps of the registration process to be registered.

How do I modify my address/e-mail?

You can get right to it by updating your Profile information after you sign in.

How is my data protected?

Very carefully. This privacy document contains full details on how your data will be kept safe and sound.

I’m trying to sign up for Nestlé Baby & me, but I can’t get it to work because the site won’t let me complete my registration, what can I do?

Your time’s important, so sign up is the last thing you want to hold you up.

There are a couple of possible reasons why you are unable to complete your registration:

If you have registered in the past, your account is still active! Simply Sign In with your username and password.

If you can’t remember your password, simply click on the Forgot Password link

Where can I go if I have additional questions regarding Nestlé Baby or Nestlé Products?

If you are seeking more information or need to connect with us, visit our consumer services (consumerservices@gh.nestle.com )and we’ll be happy to help. 

PRE-PREGNANCY FAQS
When should I start taking a prenatal multivitamin?

A woman should start taking a prenatal multivitamin containing folic acid at least 10 - 12 weeks prior to conception - when she is trying to conceive or planning a pregnancy.

What time of day should I take a prenatal multivitamin?

You can take a prenatal multivitamin at any time of day. But it’s ideal to take your multivitamin together with a meal because it not only helps the tablet to disintegrate, it also makes it easier for your body to absorb the vitamin’s nutrients. Taking a prenatal multivitamin at mealtime helps minimize the potential for stomach upset, as well (especially if you are sensitive to iron). You’ll also find it easier to incorporate your prenatal multivitamin into your daily routine if you take it at the same time every day.

What is folic acid?

Folic acid is a B vitamin essential for the healthy development of the fetus, brain, and skull during the early weeks of pregnancy.

What is the difference between folic acid and folate?

Folate and folic acid are B vitamins. Sometimes the terms are used interchangeably but there is the difference. Folate is the form which is naturally found in foods, and folic acid is the synthetic version used to fortify foods and is what’s used in prenatal multivitamins. Folic acid is a more active form of this essential nutrient, compared to its natural counterpart, folate.

Why should I take folic acid before I get pregnant?

Spina bifida and other neural tube defects (NTDs) occur between the third and fourth week of fetal development, a time when most women don't even know that they are pregnant. Because up to 50% of all pregnancies are unplanned, all women of childbearing age should take a multivitamin containing folic acid every day to help prevent NTDs. Be sure to take a multivitamin that also contains vitamin B12. Folic acid helps reduce the risk of birth defects by more than 70% if taken before pregnancy.

INTRODUCING SOLIDS FAQS
I just started my baby on solids, how much should I offer?

Allow your child to eat at their own pace. Ensure foods offered are nutritionally dense so that even if they eat a little amount, they get most of the nutrients they need for the day.  Do not pressurize the child to eat much.

Can I start my baby on solid foods using this product?

The appropriate age recommended for the introduction of cereals to a baby is 6 months of age.

What are the best veggies to introduce to a baby?

Some examples of veggies experts recommend introducing to a baby are pureed carrots, pureed green beans, pureed apple, pureed avocado, pureed pear, pureed peach e.t.c. for more options, do contact your child’s nutritionist or healthcare practitioner.

NUTRITION FAQS
When is a baby’s immune system fully developed?

An infant’s immune system matures between 2 -3 months of age, but it is still not as strong of that of adults. So, babies should not be treated as small adults.

What food portion size is appropriate for my 8-month-old baby to eat?

At this stage, a baby should still be on Breastmilk, or an Infant formula suited for his/her age (based on Health care professional recommendation when there is a need) in addition to semi-solids. A lot of babies of this age will be eating 3 times per day including a grain, fruit, veggie and a meat or protein source such as eggs. Ensure to pay close attention to your baby’s cues and only feed the amount your baby wants. Do not force feed the child.

What is the benefit of supplementing mother’s breastmilk with CERELAC?

Ideally, the need to supplement the mother’s breastmilk begins after 6months of age when breastmilk is no longer enough for the infant and the iron stores from birth have depleted. Supplementation helps to close the nutrient gap and boost the immunity of the child during this complementary feeding period.

My baby only likes to eat sweet cereals for breakfast. How can I get him/her to eat healthier alternatives?

First ensure the cereal given is fortified especially with iron and other important vitamins and minerals. Then you can offer sweet but healthy alternatives such as fruits, veggies, and milk drinks. 

How much protein does a baby need?

During complementary feeding, a baby should still be on Breastmilk or an Infant formula (prescribed by a healthcare professional when there is a need) suited for his/her age in addition to semi-solids. A lot of babies of this age will be eating 3 times per day including a grain, fruit, veggie and a meat or protein source such as eggs. Ensure to pay close attention to your baby’s cues and only feed the amount your baby wants. Don’t force feed the child.

What food portion size should babies eat during complementary feeding?

During complementary feeding, a baby should still be on Breastmilk or an Infant formula (prescribed by a healthcare professional when there is a need) suited for his/her age in addition to semi-solids. A lot of babies of this age will be eating 3 times per day including a grain, fruit, veggie and a meat or protein source such as eggs. Ensure to pay close attention to your baby’s cues and only feed the amount your baby wants. Don’t force feed the child.

What type of water should I use to prepare baby’s food?

The ideal type of water to use for the preparation of CERELAC is lukewarm water. Do ensure to follow the preparation guide on the packaging.

Why is your product a vital nutrition choice for baby’s growth?

CERELAC is a nutritionally complete infant cereal suited for infants from 6 months of age that is fortified with essential vitamins and minerals especially Iron to meet all the needs of the infant for proper growth and learning. It also contains immunonutrients to help boost the immune defenses of the baby.

How long should I refrigerate this product?

Please discard unfinished portions after feeding baby, do not store for later use. 

How do you ensure the safety and quality of this product for babies?

Cerelac is made by Nestlé, the leading company in nutrition, health and wellness nationally and globally. We always ensure the best quality, and our grains are locally sourced with many quality checks before they are used for production. We also ensure strict hygiene processes during production to ensure we have no contaminants in our products. Please contact us via our customer care line on (+233 0302214880) to know more about our safety and hygiene processes.

Are there some nutritious foods that I can mix with CERELAC for my baby?

CERELAC is a nutritionally complete infant cereal that meets at least 50% of the daily iron needs of the infants. It also contains other essential nutrients to help the baby grow and develop well. However, with the need for variety, other balanced foods that contains a mix of mashed meat, poultry, veggies, fruits, and other foods can be given alongside with CERELAC during the day.

How long does it take for food to digest in the baby’s stomach?

At about six months, your baby’s digestive system is mature enough to digest more complex and solid food substances, like starch, protein, and fat in a non-milk diet. It takes about 3 - 4 hrs. to digest cereals or any food because the baby’s digestive system will need to get used to new food apart from breast milk. 

BREASTFEEDING FAQS
Is it possible to feed my baby with this product while still breastfeeding?

The appropriate age recommended for the introduction of cereals to a baby is 6 months of age. During complementary feeding stage, breastfeeding should continue. 

OUR PRODUCT FAQS
What age can I introduce CERELAC into my baby’s diet?

CERELAC is nutritionally suited for children from 6 months and above. Therefore, you can introduce it once your child clocks 6 months of age

What is the best way to heat CERELAC before I offer it to the baby?

Kindly follow the step-by-step guide to preparing CERELAC for the baby on the packaging. Usually, lukewarm water is what is recommended when preparing CERELAC for the baby. Do not heat it, prepare fresh at all mealtimes, and discard unfinished portions after feeding baby. 

How long can I store CERELAC after preparing my baby?

Please discard unfinished portions after feeding baby, do not store for later use.

Does your product contain DHA (docosahexaenoic acid) and ARA (arachidonic acid)?

NO

Why is the product called CERELAC?

CERELAC simply means CEREAL and LACTOSE which then translates into an infant cereal with milk in it.

How do I read the code on the packaging?

Please refer to the details at the bottom of the packaging.

Can I feed my baby from a bottle?

Please prepare the cereal in a bowl and feed with baby with a spoon.

BABY DEVELOPMENT FAQS
What age do babies begin to crawl?

Every child develops differently. Babies typically begin to crawl between 6 and 10 months, although some may skip the
phase and go straight to walking. Kindly contact your healthcare professional if you have any concerns about your baby’s development
milestone.

DIGESTION, CONSTISIPATION, DISCOMFORT FAQS
My baby is constipated, what do I do?

Please contact your healthcare professional for advice on your baby’s health related issues

My baby has diarrhea, what do I do?

Please contact your healthcare professional for advice on your baby’s health related issues

How long does diarrhea last in babies?

Kindly consult your healthcare professional for nutritionally related issues for your child.

BABY MILK FAQS
What kind of milk should I give my baby?

The age of your baby should guide the type of infant milk you should give your baby. There are options from 0-6months when breast-milk is 
not available, 6-12 months and 1-3 years to supplement the complementary feeds. Kindly contact your healthcare professional for guidance
choosing the right one.

How much formula milk does my baby need?

The age of your baby should guide the amount off milk you give your baby. Usually, infant formula packaging carries a guide to 
determine the volume of milk based on your child’s age. Kindly contact your healthcare professional for guidance in choosing the right one
identifying the volume of milk your child will take. Do not worry if your child takes less or over the recommended, every baby is different.

How can I bottle feed safely?

One of the most important part of bottle-feeding is hygiene. Ensure you take all the necessary thorough precautions of washing a
sterilizing the bottle before and after feeding to prevent contamination. Kindly refer to your healthcare professional for more advice on the
take to ensure safe bottle-feeding.

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